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Privacy Policy for Recover Pool

Effective Date: 11/13/2024

At Recover Pool, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in the course of providing our pool cleaning and maintenance services. This information includes:

  • Personal Information: Name, address, phone number, email address, and billing information.

  • Service Information: Details about your pool, including the type of pool, size, maintenance requirements, and service history.

  • Payment Information: Credit card details and billing addresses when you make a payment for services.

  • Communication Information: Records of your interactions with us, including customer service inquiries and support requests.

2. How We Use Your Information

We use the information we collect to provide and improve our services, including but not limited to:

  • Providing Services: To schedule, deliver, and manage the pool cleaning and maintenance services you request.

  • Communication: To respond to inquiries, confirm appointments, and send updates about your services or account.

  • Payment Processing: To process payments and manage billing for services rendered.

  • Marketing: With your consent, we may send you promotional emails, newsletters, or special offers related to our services. You can opt-out of these communications at any time.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Protect Your Information

We implement appropriate physical, electronic, and managerial safeguards to protect the personal information we collect. These measures include:

  • Encryption: We use secure encryption protocols to protect sensitive data, such as payment information, during transmission.

  • Access Control: We limit access to personal information to authorized personnel who need it to perform their job functions.

  • Data Retention: We retain personal information only for as long as necessary to provide services or comply with legal requirements.

While we take reasonable steps to protect your information, please be aware that no method of data transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who help us perform functions related to our services, such as payment processors, customer support, or marketing platforms. These third parties are obligated to use your data only for the purposes of providing the services we request.

  • Legal Requirements: We may disclose your information if required by law or in response to a subpoena or court order, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or the rights of others, or prevent fraud.

  • Business Transfers: If Recover Pool is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information is transferred to a new entity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our website. You can manage cookie preferences through your browser settings.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You can request corrections to inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain it for legal or contractual reasons).

  • Opt-out: You can opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in the emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will post the updated policy on our website with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Recover Pool
Email: service@recoverpool.com
Phone: 8322708668
 

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